Tyler Mong

New Jersey, USA

ITS Help Desk Technician @ Stockton University

Computer Science @ Stockton University

I'm a 20-year-old computer science student who loves building things and tackling complex problems. When I'm not coding, you can find me at the gym, experimenting with photography, or at car meets. My curiosity keeps me constantly exploring new technologies and ways to improve my skills.

Projects

HackrMap

Full-Stack Developer

An AI-powered tool designed to create a detailed hackathon project roadmap. Enter information such as the project goals, number of teammates, and individual skill levels, and HackrMap will generate a roadmap for your project, including a timeline, task list, learning resources, and more.

The Pack

Project Manager, Full-Stack Dev, DB Admin

An all-in-one fitness platform built for The Pack SSC, located in Galloway, NJ. Features include workout and nutrition tracking, in-app messaging, appointment and class scheduling, and more.

KeyKeeper

Full-Stack Developer

A secure password manager that allows users to safely store and retrieve their credentials, featuring easy access and an intuitive interface for managing sensitive information.

C++ Memory Manipulation Suite

Command-Line Application Developer

A collection of C++ applications designed for practicing memory reading and writing techniques, offering hands-on experience with pointers and memory management concepts.

C++ Memory Manipulation Suite

Front-End Developer

A full-featured social media platform that allows users to share posts, comment on shared content, send direct messages, and customize their profiles, creating a dynamic and engaging community experience.

View All Projects

 →

Work

ITS Help Desk Technician

Stockton University 

• Galloway, NJ

Provide technical support and assistance to end-users via phone, email, and in person, including diagnosing and resolving IT issues related to hardware, software, and networking.

Responsibilities:

  • Manage and document over 1,000 support requests, including troubleshooting steps and resolutions, utilizing tools like Active Directory, IMS, Confluence, WinPE, and Macrium Reflect.
  • Install, configure, and maintain computer systems, peripherals, and software applications, while backing up and duplicating data using NAS and RClone.
  • Collaborate with ITS members to resolve complex technical issues and contribute to the development of IT policies and user training.

Information Technology Assistant

Atlantic County Institute of Technology 

• Mays Landing, NJ

Worked alongside the IT department over the summer, to prepare the school for the upcoming year.

Responsibilities:

  • Cataloged student Chromebooks and efficiently managed an inventory database using Google Sheets.
  • Upgraded 20+ teacher computers to Windows 11 and replaced 100+ student computers throughout the building.
  • Installed and configured touchscreen displays, SMART Boards, and integrated peripherals such as keyboards, mice, and speakers.

Blog

Coming soon...